Policies
VACCINATION POLICY
We firmly believe in the effectiveness and safety of our vaccines. The recommended vaccines have been proven to prevent serious and deadly diseases. We follow the recommended vaccine schedule provided by the Centers for Disease Control and The American Academy of Pediatrics. The recommended vaccines and their schedule are the results of many years of scientific studies and data gathered on millions of children by thousands of our brightest scientists and physicians. We are more than willing to discuss and answer all your questions regarding immunizations. Ultimately, as medical professionals, we strongly believe that immunizing children on schedule with the currently available vaccines is absolutely in the child's best interest and the right thing to do. If you plan to not vaccinate your child, we humbly respect your decision, but we ask that you recognize that by not vaccinating, you are putting your child and others at unnecessary risk of life-threatening illnesses and disability. If you do choose to vaccinate your child, we will vaccinate according to the ACIP schedule.
PAYMENT POLICY
Please be prepared to present your insurance card and Identification Card at every visit. Be aware of your insurance policy benefits and limitations. Make sure your insurance is current and active before your arrival. If we cannot verify coverage or there are services rendered that are not covered by your policy, it is your responsibility to pay in full at the time of the visit. All insurance co-payments and deductibles must be paid at the time of service. For your convenience we accept Visa, MasterCard, Debit, Checks, and Cash.
FINANCIAL POLICY
WALK-IN POLICY
Walk-ins are NOT accepted. We see all patients by appointments and offer same day appointment scheduling. Unless deemed urgent, patients who arrive without an appointment will be given the next available open appointment.
LATE POLICY
Patients are asked to arrive at their appointments before their scheduled appointment time. New patients are to arrive 30 minutes before their scheduled appointment time. Established patients are to arrive 15 minutes before their scheduled appointment time. This allows enough time for the registration process to be completed before the actual appointment time.
A grace period of 15 minutes will be permitted for unforeseen delays a patient may encounter while traveling to the clinic location for their appointment. If a patient arrives more than 15 minutes late for their appointment, the patient will be given the option of either being seen that day as a same day sick, if the schedule permits, or rescheduled for a later date. This process will ensure patients that do arrive on time are seen in a timely manner.
CANCELLATION POLICY
Please note that we have a 24 hour cancellation policy. Any Appointment that is not cancelled 24 hours before the time of the scheduled appointment will result in a $35 cancellation fee.
PRIVACY POLICY
AFTER HOUR CALLS
For urgent medical matters after office hours, your call will be directed to an answering service which will notify the physician on call. If your call is not returned by the physician within the hour, please call the answering service again. We thank you in advance for reserving after hour phone calls for urgent medical problems only.